Lauren Hawkins

Lauren Hawkins is a skilled Customer Service Representative at SMECO since February 2017, demonstrating expertise in payment processing, customer inquiries, and outage management. Previous experience includes roles as an Alarm Dispatcher at Macy's Inc., a Collections Specialist at American Collections Enterprise, and a Retail Operator in the US Navy, where strong customer service and inventory management skills were highlighted. Additionally, Lauren has worked as a Call Center Representative at Andrews Federal Credit Union and a Member Service Representative at the United States Postal Service Federal Credit Union, showcasing a solid background in customer service and financial transactions. Lauren holds an Associate’s Degree in General Studies from the College of Southern Maryland and is currently pursuing a Bachelor’s Degree in Computer Networking & Cybersecurity at the University of Maryland Global Campus.