Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Their friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and your business. You get the experience of an in-house receptionist, at a fraction of the cost. Their clients say it's the "best business decision"​ they've made.

Information Technology

Smith.ai

Smith.ai's headquarters in Los Altos, CA, United States

Aaron Lee

Maddy Martin

Jon Diller

Craig Dennis

Ben Clark

The Sales and Business Development team at Smith.ai focuses on driving client acquisition and business growth by identifying potential customers, building relationships, and converting leads into long-term clients. This team manages the entire sales funnel, from initial outreach and lead qualification to closing deals and onboarding new clients, ensuring a seamless transition and excellent service. They play a critical role in expanding the company’s market presence and fostering sustainable growth.

Sales and Business Development

The Software Development team at Smith.ai is responsible for designing, building, and maintaining the technological infrastructure that powers the company's advanced call answering and communication services. This includes developing web applications, optimizing backend systems, and ensuring seamless integration between various platforms to enhance client experiences. By implementing scalable and reliable software solutions, this team supports the core functionalities that enable efficient, cost-effective virtual receptionist services.

Software Development

The Leadership Team at Smith.ai is responsible for setting the strategic direction and vision of the company, ensuring operational efficiency, and driving growth initiatives. Comprised of experienced leaders from top tech companies, they collaborate to enhance service delivery, promote innovation, and foster a culture of excellence, ultimately aiming to solidify Smith.ai's position as a leader in virtual receptionist services.

Leadership Team

The Product Management and Design team at Smith.ai is responsible for crafting and refining the virtual receptionist service experience. This team manages the product lifecycle, including ideation, development, and enhancement of features, to ensure they meet user needs and market demands. They also focus on creating intuitive, user-centric designs that enhance the usability and aesthetic appeal of Smith.ai's interfaces, thereby ensuring high customer satisfaction and engagement.

Product Management and Design

The Support Team at Smith.ai is responsible for ensuring seamless client experiences by assisting with onboarding, addressing inquiries, resolving issues, and providing technical support. Comprised of specialists handling virtual receptionists (VR) and chat builds, as well as client support roles, the team ensures that clients receive efficient and reliable service tailored to their business needs. They play a crucial role in maintaining high client satisfaction and operational excellence.

Support Team

The Operations team at Smith.ai ensures seamless execution of daily activities, optimizing efficiency and effectiveness across all virtual receptionist services. Led by the COO and VP Of Operations, the team coordinates demand generation strategies, manages agent performance, and continuously enhances customer service processes to maintain the high standards Smith.ai clients rely on.

Smith.ai

Org chart

Teams

Sales and Business Development

Software Development

Leadership Team

Product Management and Design

Support Team

Operations

Offices

Smith.ai

Org chart

Teams

Sales and Business Development

Software Development

Leadership Team

Product Management and Design

Support Team

Operations

Offices

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