Thuc Nghi Tang

Support & Escalations Team Lead at Smokeball Australia

Thuc Nghi Tang has a diverse work experience spanning various industries. In 2008, they started their career as a Retail Sales Assistant at Forever New Clothing Pty Ltd, where they worked until 2010. Thuc Nghi then moved on to become an Assistant Store Manager at Diana Ferrari from 2010 to 2012. Subsequently, from 2012 to 2014, Thuc Nghi worked as a Client Manager at Steel Design, an Australian company specializing in fenestration systems.

In 2014, Thuc Nghi joined National Australia Bank as a Lead Customer Service Representative, where they were responsible for delivering excellent customer service, recognizing sales opportunities, managing cash, and providing general account management. Following this, they worked at Rise HQ as a Client Support Representative in 2015.

Thuc Nghi gained experience in the tech industry by joining Slack in 2016. Thuc Nghi started as a Customer Experience Agent and later became a Senior Admin Support Agent, where they provided customer support services.

The most recent addition to Thuc Nghi's work experience is with Smokeball Australia, where they joined in 2022. Thuc Nghi initially held the role of Client Experience & Technical Support Representative and then progressed to become the Support & Escalations Team Lead.

Throughout their career, Thuc Nghi has demonstrated their abilities in customer service, client management, technical support, and team leadership.

Thuc Nghi Tang attended The Mac. Robertson Girls High School from an unknown start year to 2006. Following this, they attended the University of Melbourne from an unknown start year to 2008.

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Timeline

  • Support & Escalations Team Lead

    November, 2023 - present

  • Client Experience & Technical Support Representative

    March, 2022

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