Emma Smallwood

Business Development Manager at Smoothwall

Emma Smallwood has a diverse work experience with roles in various companies. Emma started their career as a Waitress at Dragons Den Leisure in 2011. In 2013, they transitioned to the role of Account Manager at Gecko Agency, where they worked until 2019. At Gecko Agency, they gained experience in managing accounts and maintaining client relationships.

In 2019, Emma joined Smoothwall as a Client Development Executive. In this role, they focused on building and maintaining strong customer relationships, up-selling and cross-selling, and renewing existing contracts. Emma worked with Healthcare Trusts, Multi-Academy Trusts, Independent Schools, Single-Site State Secondary Schools, and Primary Schools. In 2021, they were promoted to the role of Customer Success Executive and later became a Team Leader in 2022. Emma'sresponsibilities included ensuring customer satisfaction and providing support to customers.

Currently, Emma holds the position of Business Development Manager at Smoothwall, starting in October 2022. Further details about their current role are not provided.

Emma Smallwood attended Bradford Grammar School from 2004 to 2011, where they completed their A-Levels in Business Studies, Politics, and History. Emma then pursued their tertiary education at Northumbria University from 2011 to 2015, earning a BA (Hons) degree in Business with Marketing.

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Timeline

  • Business Development Manager

    October, 2022 - present

  • Customer Success Executive, Team Leader

    November, 2021

  • Customer Success Executive

    March, 2021

  • Client Development Executive

    September, 2019

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