Aleksandra Polak

Aleksandra Polak has extensive experience in customer service and operations, currently serving as Acting Deputy of CS Manager and Customer Service Specialist at SMP Poland since January 2019. Responsibilities include order management through JD Edwards ERP and SAP SNC, customer communication regarding production issues, and overseeing shipping documentation and inventory levels. Prior to this role, Aleksandra worked at Idea Bank S.A. from August 2015 to December 2018 as a Customer Advisor, focusing on customer service coordination, complaint resolution, and investment consulting. Early career experience includes a position as Accounting Clerk at Szkoła Podstawowa w Dolistowie Starym, where Aleksandra handled payroll, budget reporting, and festival organization. Aleksandra holds an Engineer's degree in Biomedical Engineering from Bialystok University of Technology, with studies spanning from 2009 to 2015.