Emily Jacobs

Emily Jacobs is a Customer Experience Manager at SMRTFT, a position held since April 2023. Previously, Emily served as a Senior Team Lead, Customer Support Team Lead, and Customer Support Agent at Gymshark from April 2020 to January 2023, where responsibilities included customer support and team leadership. Prior experience includes a temporary role as a Customer Service Representative at DISYS, supporting Empower Retirement with customer education and service. Emily holds a Bachelor of Arts in Cinematography and Film/Video Production and a Bachelor's degree in Film Studies - Production from the University of Colorado Boulder, where studies were completed from August 2015 to May 2019, following graduation from Cheyenne Mountain High School in 2015.