Henry Schuster is a seasoned Sales and Service Team Manager at SMS Plc. since April 2019, overseeing inbound and outbound Sales and Customer Service Advisers with a focus on building and maintaining a high-performing team. Prior experience at IAG from November 2003 to August 2018 includes positions as Financial Institutions Team Leader, Outbound Team Leader, Renewals & Retention Team Leader, Inbound Team Leader, Commercial Underwriter, Head Office Liability Underwriter, Key Customer Accounts Team Member, and Business Insurance Consultant. Throughout these roles, Henry demonstrated expertise in team leadership, training, performance management, and customer retention. Educational qualifications include a Senior Associateship in Insurance from ANZIIF and studies at Unitec.
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