Employees with Smugglers’ pride assuring the Smugglers’ experience our guests expect, competitively, profitably, and with corporate integrity.

Quality Goals

To continually improve the Smugglers’ Notch guest experience in a way that causes our guests to want to come back and recommend us to others.

To continually improve our working environment in terms of compensation, career opportunity, safety, fun and corporate integrity that makes our employees want to stay and recruit their friends and families for employment at Smugglers’ Notch.

To continually be a positive force in our community and considered a business of highest ethics and corporate responsibility by our neighbors, our suppliers, and other competition.

To continually improve our return for investors compared to alternatives of similar risk.

We're looking for energetic, enthusiastic and responsible team players to join our family.  At the heart of our mission to be the best Resort for family fun, is our internal community — our staff.  Apply now, and start your career.  Many of our current management team members started their careers at Smuggs at the part-time seasonal level.  It's true! Come Live.Work.Play. at America's #1 Family Resort!

WHAT OUR GUESTS SAY ABOUT US:

"the most important benefit of staying at Smuggs is their commitment to customer service. Staff are universally helpful, responsive and friendly."​

"The staff was so friendly that you felt like "family"​ by the time you checked out to return home! They were quick with a smile, a helpful suggestion, and seemed totally interested in what they could do to make your stay even more comfortable!"​

"​...the people and staff at Smuggs are top notch! They are friendly, helpful and attentive."​

"The staff at Smuggs has always been outstanding- helpful and caring. Love this place!"​ 




Hotels & Hospitality

Smugglers' Notch Resort

Bill Stritzler

Steve Clokey

Amy Morrissey

Jamilah L.

Andrew Alexander

Sebastian Zervos

Phyllis van Horn

Aidan Trombley

Seth Chase

Kaylee Rumley

Maxwell Fenner

Jordan Goode

Jonathan Kim

Eric Ball

Aia Ap Diantha Korzun

Christina Turmelle

Sc.d. William Irwin Chp

Wayne Bombard

Victoria Diederich

Rachel Rose

Meghan Connor

Lance Pitcher

Kim Martin

Ken Stone

Israel E.

Douglas Cook

Daniel Litchfield

Kristyn Jackson

Jason Desrochers

Putvain Bj

The Sales and Customer Management team at Smugglers' Notch Resort focuses on delivering exceptional customer experiences through attentive service and personalized assistance. They manage retail operations, coordinate vacation planning, and oversee reservations to ensure that each guest feels welcome and valued, fostering long-term relationships and repeat visits. By actively engaging with customers and understanding their needs, this team plays a vital role in upholding the resort's commitment to quality and community integrity.

Sales and Customer Management

Ski and Snowboard Instruction

Ski Operations Team

Operations and Management

Sales and Customer Management

About

Team members

Other teams at Smugglers' Notch Resort

Ski and Snowboard Instruction

Ski Operations Team

Operations and Management