Mark Allred is an experienced professional in program development and operational intelligence, currently serving as the VP of Program Development Operational Intelligence & Training at Snap Finance. With a robust background in process improvement, Mark has held several key positions, including Senior Director of Process Improvement & Program Development and Director of Customer Service and Merchant Support. Prior roles at Discover Financial Services include Senior Associate of Consumer Complaints in Consumer Lending and Quality Manager for Consumer Lending, along with experience as a Project Manager for External Marketing. Mark holds a Bachelor of Science in Finance from the University of Phoenix and an Associate of Science in Business from LDS Business College.