Emily Chau

Emily Chau is a seasoned professional with extensive experience in payment coordination, customer success, and operations management within the financial technology sector. Currently serving as a Senior Payment Coordinator at Snap! Mobile, Emily oversees automated disbursement processes and ledger reconciliations. Previous roles include Program Manager for a banking platform where operations and customer issues were managed, as well as Customer Success Manager at Ground.work, achieving a high customer satisfaction score. Emily's earlier positions involved optimizing hiring processes and customer support at Spin, contributing to significant improvements in operational efficiency. Additionally, Emily has experience in project management and audience development from roles at Facebook and Discovery Digital Networks, respectively. Emily holds a Bachelor of Arts degree in Theatre from California Polytechnic State University-San Luis Obispo.