Alicia Gent

Senior Customer Success Manager

Alicia Gent is a seasoned professional with extensive experience in customer success and management. Currently serving as a Senior Customer Success Manager at Snapdocs since December 2021, Alicia has previously held the role of Alliance Manager at Fannie Mae from September 2019 to December 2021. Prior to that, Alicia worked for the Federal Bureau of Investigation (FBI) from June 2009 to August 2019, where multiple positions were held, including DSAC Program Manager, Legislative Affairs Specialist, Community Outreach Specialist, and Public Affairs Specialist. Alicia began her career as a Business Development Intern at Novus International from September 2008 to May 2009. Educationally, Alicia holds a Bachelor's degree in Psychology and Business from the University of Illinois Urbana-Champaign and an MBA with a focus on Marketing from Saint Louis University.

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