Althea Dela Paz, MMC

Althea Dela Paz, MMC, is a seasoned customer service professional with extensive experience in the airline industry. Currently serving as a Customer Success Specialist II at Snappr since September 2020, Althea previously worked as a Digital Customer Care Representative at MERALCO and held multiple roles at Philippine Airlines from December 2016 to March 2020, including Loyalty Personnel and Program Specialist, where skills in managing the Mabuhay Miles frequent flyer program were honed. Althea is proficient in airline reservations and ticketing systems such as Sabre and Amadeus, as well as the Customer Relations Information System (CRIS). Demonstrating strong problem-solving abilities, Althea effectively addressed customer inquiries and issues while delivering exceptional service. Academic credentials include a Master's degree in Marketing Communications from De La Salle University and a Bachelor's degree in Travel Management from the University of Santo Tomas.