Didier Ydrac

Didier Ydrac has extensive experience in the transportation sector, currently serving as the Responsable Ventes Grands Comptes Entreprises and Responsable de la relation client – Transformation digitale & Expérience utilisateur at SNCF Voyageurs since December 2016. Key responsibilities include leading customer relations strategy and operations for Transilien, managing a multi-million euro service contract while fostering agile and inclusive team management. Previously, Didier managed sector operations as chef de projet at SNCF Transilien, driving a project aimed at enhancing operational excellence and customer experience. Earlier roles include Chargé de mission at Grenoble Ecole de Management, contributing to inter-business management, and Dirigeant de proximité at SNCF, focusing on team development. Didier holds a degree in Responsible Operational Unit Management from Grenoble Ecole de Management and a Brevet de Technicien Hôtelier from EPMTTH.