Yilin Mo has extensive experience in technical support and engineering, with a career spanning over a decade. Beginning as a Product Support Engineer at ORSYP, Yilin provided L3 support, focusing on issue troubleshooting and bug reproduction. From June 2015 to October 2020, Yilin worked at Atlassian, progressing from Technical Support Engineer to Premier Support Engineer, delivering high-level technical support for enterprise customers and managing escalations for products like JIRA and Confluence. Since October 2020, Yilin has served as a Principal Cloud Support Engineer at Snowflake, specializing in user interface, security, data sharing, and governance, while also contributing to process improvement initiatives and recruitment efforts within the technical support team. Yilin holds a Master of Business Administration in Enterprise Administration from IAE Caen.
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