Abhay Rawal

Abhay Rawal is an experienced IT professional currently serving as the IT Manager for EUC and Service Delivery at SOCAN, a position held since March 2017, where oversight includes managing the in-house IT support team and serving as an escalation point for technical support. Previously, Abhay held roles such as IT Team Lead at SOCAN, Infrastructure Team Lead at Harry Rosen, and worked at Express Scripts as part of the End User Services team, notably leading the Windows 7 Migration project. Earlier career experiences include serving as an Incident Manager and Technical Support Analyst at IBM, where leadership extended to managing incident resolution for over 1000 users globally. Education includes a degree in Information Technology Management from Ryerson University, complemented by certifications in Six Sigma and as a Scrum Master from the International Scrum Institute.