Josh Harness

Josh Harness is a seasoned professional in customer success and account management with extensive experience across various organizations. Currently serving as a Senior Enterprise Customer Success Manager at SOCi, Inc. since December 2021, Josh is responsible for account ownership, mitigating churn risk, and driving annual recurring revenue through strong customer relationships and strategic initiatives. Prior roles include Customer Success Manager at Quotient Technology Inc. and Digital SME at USA TODAY NETWORK | LOCALiQ, where Josh excelled in building client relationships, developing marketing strategies, and ensuring campaign success. Josh's early career included technical recruiting at TEKsystems and digital media consulting at Vivial, showcasing a diverse skill set in sales and customer engagement. Josh holds a Bachelor's degree in Sport Management with a minor in Business Administration and Coaching from Mount St. Joseph University.