Social Factor
Barbara N. possesses extensive experience in community moderation and content strategy, currently serving as the Lead Community Moderator and Language Community Moderator at Social Factor since July 2021. Responsibilities include moderating social media campaigns, translating between Portuguese and English, and engaging with customers in real-time utilizing Sprinklr. Prior experience includes independent consulting as a Content Specialist, where Barbara developed social media strategies and curated content for various platforms, as well as roles such as Communication Program Manager at Instituto Educacional Imaculada, focusing on budget management and communication enhancements. Barbara's academic credentials include a Bachelor's degree in Journalism and an M.B.A. in Strategic Management.
This person is not in any offices
Social Factor
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.