Social Factor
Mariana M. is an experienced communications professional with a strong background in digital community management and content strategy. Currently serving as a Community Moderator at Social Factor since March 2022, Mariana focuses on building vibrant online communities for prominent global brands. Previous roles include Communications Analyst positions at Museu de Arte de São Paulo (2020-2021) and Museu de Arte do Rio (2013-2017), where Mariana successfully managed online presences and developed content strategies. Earlier experience at Petrobras involved crafting content for multiple platforms, while internship roles at A Obra, the Public Labour Prosecution Office, and UFMG provided foundational skills in communication and digital maintenance. Mariana holds a Master's degree in New Media and Web Practices from Universidade Nova de Lisboa, as well as a Bachelor's degree in Social Communication, Journalism from Universidade Federal de Minas Gerais.
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Social Factor
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.