Francesca Metallinos

Francesca Metallinos has a wealth of experience in customer service and marketing. Francesca began their career in 2009 as Ground Staff at Bath Travel, where they were responsible for handling arrivals and departures, transportation and tour sales. In 2011, they worked as an Event Organiser Assistant at Great Events. In 2012, they became a Customer Service Representative at Missguided. In 2013, Francesca joined Etihad where they held the roles of Guest Relations Manager, Product and Guest Experience, Guest Relations Officer, Contact Center Team Leader and Contact Center Agent. Most recently, they have been working at Social Value Portal since 2021 as a Customer Experience Marketing Manager, Training and Quality Manager and Customer Support Manager.

Francesca Metallinos obtained their Bachelor's degree in Musicology - Performance studies from Ionian University between 2004 and 2012. Francesca has also obtained a number of certifications, including Customer Experience Management from CIM | The Chartered Institute of Marketing in November 2022, Social Value Academy: Level 1 from Social Value Portal in November 2022, B2B Marketing Foundations from LinkedIn in September 2022, Email and Newsletter Marketing Foundations from LinkedIn in September 2022, Marketing Foundations from LinkedIn in September 2022, Strategic Thinking from LinkedIn in September 2022, Fire Warden (Fire Marshal) Training V3.0 from HSQE LIMITED in February 2022, Inbound from HubSpot Academy in September 2022, HubSpot Marketing Software from HubSpot Academy in October 2022, Inbound Marketing from HubSpot Academy in September 2022, Inbound Marketing Certified from HubSpot in August 2021, and FIR Ambassador from Supply Chain Sustainability School.