Socialbear®
Alana Thomas is an experienced account manager currently leading a team of 15 agents at Socialbear®, where management involves overseeing social media communications for prominent UK charities and handling significant fundraising efforts. Prior to this role, Alana contributed to Brands In Ltd by launching substantial dropship vendor accounts and developing successful product collections, while also generating substantial B2B sales as an international sales manager at Bay and Brown. Alana's earlier career included freelance design work focused on personalized stationery and event coordination at Glamorganshire Golf Club, where organizing large-scale events was key. Educationally, Alana holds a Bachelor's Degree in Surface Pattern Design from the University of Wales Trinity Saint David.
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Socialbear®
Socialbear® is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. With over 200+ employees, we power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.