Jose Felix

Jose Felix has a diverse work experience in the field of ticket operations and customer service. Jose is currently working as a Manager of Ticket Operations at SoFi Stadium and Hollywood Park since July 2022. Prior to that, they worked as a Client Support Specialist at Ticketmaster from March 2020 to January 2023.

Before joining Ticketmaster, Jose held a role in Ticket Operations and Data Analytics at the Younes and Soraya Nazarian Center for the Performing Arts @ CSUN for a decade, from September 2010 to March 2020.

Jose also gained experience in managing premium tickets as a Manager at AEG from April 2006 to May 2009. Before joining AEG, Jose worked as a Customer Service Supervisor at UCLA from April 2004 to April 2007.

Their career started as a Customer Service Representative at Smartpages.com in 2000, where they worked for a year.

Overall, Jose Felix has a strong background in ticket operations, customer support, and management roles in various organizations.

Jose Felix attended UCLA from 1991 to 2019 and earned a Bachelor of Arts (BA) degree in Spanish Language and Literature. Additionally, they obtained several certifications in different areas, including:

- Google Data Analytics Specialization from Coursera in December 2021

- Data Analysis with Python: Zero to Pandas from Jovian.ml in October 2020

- Creating Interactive Dashboards in Tableau 10 from Lynda.com in May 2019

- SQL Essential Training from Lynda.com in May 2019

- Tableau 10: Mastering Calculations from Lynda.com in April 2019

- Financial Forecasting with Big Data from Lynda.com in March 2019

- Learning Microsoft Power BI Desktop from Lynda.com in March 2019

- Power BI Essential Training from Lynda.com in March 2019

- Tableau 10 for Data Scientists from Lynda.com in September 2018

- Python Essential Training from Lynda.com in August 2018

- Learning Python from Lynda.com in June 2018

- Programming Foundations: Fundamentals from Lynda.com in October 2017