Erica H.

Erica H. is an experienced professional currently serving as a Process Operations Manager at SoFi since March 2022, with prior roles including Associate Manager for Communication Escalations and MET Communications. Before joining SoFi, Erica worked at Ally from May 2020 to March 2022 as a Bank Fraud Team Lead, focusing on monitoring work queues and adjusting staffing plans. Earlier experience includes serving as a Cobrands Sales & Service Representative at Citi and as a Sales Marketing Coordinator at Peter Thomas Roth Clinical Skin Care. Erica H. holds a Bachelor of Arts in Multi/Interdisciplinary Studies from the University of North Florida, an Associate of Arts in Finance from Florida State College at Jacksonville, and attended Yale University in 2020.