Jonathan Kurland serves as the Cards Relationship & Processing Manager at SoFi since February 2021, where responsibilities include leading a team of service representatives and managing call center metrics and project management. Prior to this role, Jonathan held positions at SoFi as Associate Manager for Escalations and Learning Specialist, focusing on high-level escalations and new hire training, respectively. Jonathan's previous experience includes various roles in the banking sector, specifically with JPMorgan Chase & Co. as a Home Lending Advisor, and Regions Bank as a Financial Relationship Consultant. Educational background comprises a Bachelor of Science in Criminal Justice/Safety Studies from the University of Phoenix and an Associate of Arts in Criminal Justice and Corrections from St John's River State College. Jonathan's career began in the U.S. Coast Guard, followed by roles in customer service and management in various industries.
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