Maya Gonzalez, MSTC, CSPO, currently serves as an AI & Data Product Leader at SoFi since May 2025. Previously, during a tenure at JPMorganChase from September 2019 to May 2025, Maya held multiple executive roles including Head of Conversational AI Experiences and Head of Conversational AI Platform, focusing on customer-facing AI solutions and omni-channel platforms. At Citi from September 2017 to September 2019, Maya was a VP Group Digital Product Manager and VP Digital Communications Product Manager, responsible for digital acquisition strategies and customer engagement during onboarding. Prior experience includes key marketing roles at Capital One, Fossil Group, Inc., and The Point Group, with a foundational marketing internship at the United States Department of Commerce. Maya holds a Master of Science in Technology Commercialization from Texas McCombs School of Business and a Bachelor of Business Administration in Marketing from The University of Texas at San Antonio.
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