Phillip Glover is a Senior Manager of Complaint Experience Strategy at SoFi, where they lead the Enterprise Complaint Program, ensuring adherence to regulatory and organizational requirements while prioritizing exceptional member experiences. With over 10 years of experience in the financial services and retail industries, Phillip specializes in complaint management, strategic planning, and regulatory compliance. Previously, they directed executive client relations at PNC, focusing on high-risk complaints and driving systemic improvements to enhance customer satisfaction. Phillip holds a Bachelor's Degree in Film Video and Media/Marketing from La Roche University.
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