Traci Grimes is a seasoned professional in Workforce Management with extensive experience in leadership and capacity planning. Currently serving as the Sr. Manager of Workforce Management at SoFi since October 2019, Traci leads a global team of 16 in areas such as Capacity Planning, Real-Time, Scheduling, and System Administration, collaborating with finance and business leaders to implement omnichannel strategies. Previously, Traci worked at Citi from September 2004 to October 2019, where roles included Global Workforce Optimization Sr. Capacity Planning Manager, overseeing six analysts and managing planning efforts for 37 portfolios, Workforce Scheduling Forecasting & Event Planning Supervisor, and Sr. Workforce Analyst, where managerial leadership and advanced forecasting methodologies were key components of the work.
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