Olga Antonova

Olga Antonova is an experienced professional in process and service management, currently serving as Delivery Manager at Sofigate since May 2017, where responsibilities include process management and ServiceNow consultation. Prior to this role, Olga was a Lead Process Manager at Tieto, contributing to a significant transformation program aimed at establishing a “Service Factory.” Experience also includes a position as Process Manager at Microsoft, focusing on ITSM process improvements, and extensive tenure at Nokia, where multiple leadership roles involved transitioning IT Change Management processes to a SIAM model and defining various service management processes. Olga holds an M.Sc. in Technology from Teknillinen korkeakoulu-Tekniska högskolan and a B.Sc. in Informatics from TalTech – Tallinn University of Technology.