Tuulia Haikarainen is an experienced advisor currently working at Sofigate since March 2021, specializing in service management, development, and integration. Prior to this role, Tuulia served at Solteq Plc from March 2016 to February 2021, first as Manager of Support Services, overseeing service desk operations and quality development, and then as Staff Manager for Support Services and Digital Marketing, leading a team of around 40 specialists. Tuulia was also the Managing Director and Business Coach at First 100 Days Solutions Ltd from January 2011 to February 2016, focusing on workshops and coaching for leadership development. Earlier experience includes roles such as Team Leader at Sigma Kudos Finland Oy, Project Manager and Translator at Ooria Translations, and Documentation Specialist at Valmet. Tuulia holds an MBA from Henley Business School and a Master of Arts from the University of Tampere.