Sofitel Legend Metropole Hanoi
Duy Ngoc Bach is an experienced hospitality professional currently serving as a Duty Manager at Sofitel Legend Metropole Hanoi since December 2020. Responsibilities include representing senior management, addressing guest concerns with diplomacy, and maintaining operational procedures. Previous roles include Front Desk Supervisor and Assistant Night Manager at Rydges Hotels & Resorts, where duties involved generating end-of-day reports and resolving reservation issues. Duy Ngoc Bach began a career in hospitality as a Guest Service Agent at Rydges after transitioning from a food and beverage background. Additional experience includes positions in housekeeping and food service across various esteemed establishments, complemented by a Bachelor's and Advanced Diploma in Hospitality Administration/Management from William Angliss Institute.