Danielle Foley

Danielle Foley has extensive experience in customer service and operations within the technology sector, currently serving as the Customer Experience Department Lead at Softcat since January 2016. Previous roles at Softcat include Service Delivery Manager and Service Delivery Associate, where responsibilities involved managing escalations and supporting operational functions. Prior to Softcat, Danielle held various positions at ESP Global Services from April 2012 to January 2016, culminating as Incident Manager, where collaboration with Service Delivery Managers and handling escalations for key accounts were primary responsibilities. Danielle's career began at Pets at Home as a Sales Assistant, managing animal care and customer inquiries. Educational background includes attendance at Prospect School Sixth Form from 2008 to 2010.