Antonia Gladwell is an experienced Senior Business Process Engineer at Softchoice since March 2024, specializing in collaboration across cross-functional teams to design and optimize processes that enhance employee and customer experiences. With a diverse career spanning over two decades, Antonia has held significant roles including Senior Business Process Improvement Manager at Centene Corporation, ASQ Six Sigma Black Belt at Hill Phoenix, and Lead Business Process Consultant at UKG, where expertise in change management, project management, and data-driven methodologies has been demonstrated. Educational credentials include a BA in Business Administration from American University in Bulgaria and an MBA in Operations Management from Rollins College.
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