Lisa H.

Lisa H. is a seasoned professional with extensive experience in Change Management and Customer Success across various organizations. Currently serving as a Customer Success Manager and Change and Problem Manager at Softchoice, Lisa is responsible for improving Change and Problem Management processes within a Managed Services organization. Prior roles include Change Management and Release Coordinator at BCLC, where Lisa developed change management policies, and Service Management Analyst at DXC Technology, focusing on service stability and compliance with SLAs. Lisa holds a Bachelor's Degree from the University of Calgary and has certifications in Microsoft Systems Analysis and Lean Six Sigma.