Michael Kelly

Michael Kelly is an accomplished IT management professional with extensive experience in service desk management, IT operations, and customer support across various industries. Currently serving as Sr Service Desk Manager at Softchoice since October 2016, Michael has previously held significant roles at ABM Integrated Solutions, Pinnacle Project Management, BlackBerry, and Bell ICT, among others. Michael's expertise includes operationalizing managed services teams, managing tiered support resources, fostering customer relationships, and overseeing technical project needs. With a strong background in network and telephony services, Michael has demonstrated leadership through effective project management, strategic planning, and collaboration with internal and external stakeholders. Educational qualifications include attendance at Nova Scotia Community College.