Heloise Furtado dos Santos

Heloise Furtado dos Santos is an accomplished professional with extensive experience in customer success and partner management. Currently serving as a Channel Partner Analyst III at SoftExpert since December 2020, Heloise collaborates with national partners on negotiations and proposals while also creating content for communications. Previously, in the role of Manager of Customer Success, Heloise actively managed a portfolio of clients, contributing to improved health scores, satisfaction, and engagement. Prior experience includes roles at Conta Azul, where responsibilities included onboarding and training clients, as well as serving as a Health Interviewer at Bradesco Seguros and an Administrative Assistant at Hospital Dona Helena. Heloise holds a postgraduate degree in People Management, Career, Leadership, and Coaching from Pontifícia Universidade Católica do Rio Grande do Sul, along with a degree in Human Resource Management from Anhanguera Educacional.