Sheila Dotto

Sheila Dotto is a seasoned professional with extensive experience in customer success and client relationship management across various sectors, including finance and technology. Currently serving as an Analista de Relacionamento com o Cliente at Softplan since August 2022, Sheila has previously held roles such as Analista de Customer Success at Franq Openbank and Equilibrium, where responsibilities included client onboarding, retention strategies, project management, and data analysis. Sheila's background also encompasses consultative roles and sales positions, contributing to business growth through client engagement and insights. Academic qualifications include an MBA in Gestão Comercial from IPOG and an MBA in Marketing from FGV, supported by a degree in Comunicação Social from Universidade do Sul de Santa Catarina.