Harold Williams II

Harold Williams II has extensive experience in technical support and help desk roles, with a career spanning over a decade. Currently serving as a BOSC/EUS Help Desk Tier 2 Support Analyst/Escalations at Softrams, a Tria Federal Company since August 2009, Harold is responsible for addressing escalated support issues and conducting thorough reviews to facilitate resolution. Previous roles at Softrams include BOSC/MAPD Help Desk Tier 2 Support Analyst and MCARE Senior Help Desk Specialist for the HETS project, where technical support was provided for the CMS. Prior experience includes working as a MEIC Help Desk Tech at Maricom Systems, specializing in support for the Medicare Eligibility Integration Contract. Harold's educational background includes attendance at Lutheran North.