Afonso Silva has extensive experience in IT support and service management, currently working at Softtek as an Analista de Help Desk Pleno since January 2021. Previously, Afonso served as an Analista de suporte de TI with Tecnomicro, overseeing IT operations for Vector Software Factory Brasil and maintaining communication with the support team in Spain. Afonso's career spans several roles including Service Desk Agent, managing infrastructure for Vector ITC Group, and providing technical support for Microsoft products at Teleperformance Brasil. Afonso's technical expertise was further developed at Fujitsu, where incident management was conducted under ITIL methodology for McDonald's financial systems, and in earlier positions at Pctec Soluções and Sitel, providing support for various hardware and software. Academically, Afonso is pursuing Análise e Desenvolvimento de Sistemas at Descomplica Faculdade Digital and has a background in Recursos Humanos and Redes de Computadores.
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