Alexandra Patricia Bitencourt

Alexandra Patricia Bitencourt is a skilled IT Process Analyst with extensive experience in managing IT processes and governance across various organizations. Currently at Softtek, Alexandra serves clients in the database engineering sector, specifically for Santander. Previous roles include being an IT Process Analyst at BHS, where responsibilities focused on change management and ensuring compliance within IT environments. Experience also encompasses positions at IT-One Tecnologia da Informação, where Alexandra advanced through roles from trainee to ticketing manager, overseeing NOC routines and managing service requests. Early career experience includes technical support and management positions at UPTEC, MAPEL, NETSERVICE, CSI IT Solutions, and Aethra Automotive Systems. Alexandra's educational background features a degree in Logistics and additional certifications in Industrial Production and Electronics.