Alfeu Roberto Rafael has extensive experience in technical support, primarily within the IT sector, having held various positions from 2004 to 2024. At Talent Four Consulting, Alfeu served as an Analista de Suporte Técnico Pleno, providing first-level support to users in South America and monitoring servers and an MPLS network. Subsequently, at Softtek, Alfeu advanced to ITIS Spec 2 Support Member Senior, delivering expert technical support to VIP users and assisting with critical problem resolutions. Alfeu's earlier roles included technical support positions at Moreira Informatica, NET Informática, and MicroER Informática, focusing on on-site customer support and troubleshooting hardware and software issues. Currently pursuing a degree in Redes de Computadores at Estácio, Alfeu continues to enhance technical skills and knowledge in the field.
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