Jared Wood

Jared Wood is an experienced Global Service Desk Analyst at Softtek since November 2019, responsible for overseeing the Global Service Desk to ensure compliance with Service Level Agreements and Key Performance Indicators. Prior to this role, Jared served as Country Manager at nscglobal (June 2013 - November 2019), where responsibilities included providing global support for internal and external BMW associates, managing a team of 60 service desk agents, and ensuring 24/7 coverage. Jared also held positions at CompuCom as an ITSD Service Desk Technician, Automation Engineering Company, LLC as an IT Assistant, and Cosma International Group of Magna International Inc. as an IT CO-OP. Educational qualifications include an Associate's degree in Computer Technology - Network Administration from Greenville Technical College and a High School Diploma from Travelers Rest High School.