Paul Kolbe is an experienced professional in customer success and program management, currently serving as the Executive Engagement Program Manager at SoftwareOne since July 2016. In this role, Paul identifies gaps in customer experiences and business processes, implementing nationwide process improvement initiatives to enhance engagement and reduce churn in the M365 and Azure CSP business. Prior roles at SoftwareOne include establishing the Customer Success framework, leading a team of service delivery managers, and advising IT leaders on software investments and cloud deployments. Paul's career also includes positions at Gartner, Dell Software, and AT&T, showcasing a strong background in sales leadership and customer engagement. Paul holds a Bachelor's degree in Political Science and Government from Ohio University.
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