Payal Banait is a ServiceNow Architect at SoftwareONE, bringing over 15 years of experience in Information Technology with a focus on IT Service Management and ITIL-based solutions. Payal has held roles in various companies, including Principal Consultant at Infosys and Technical Architect at CGI, and previously served as a Lecturer in Information Technology. Payal earned a Master of Engineering in Computer Science from Walchand College of Engineering and is certified as a ServiceNow Implementation Specialist in Software Asset Management and a ServiceNow System Administrator.
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