J Paulo Freitas

J Paulo Freitas is currently employed at Solar Coca-Cola as a SAC II, having started in November 2023 after previously holding the position of SAC I. Prior to this role, J Paulo was involved in digital customer service at Meireles e Freitas Cobrança Digital from July 2020 to January 2021. J Paulo's extensive experience includes nearly 17 years at Grupo Contax as a telemarketing operator, focusing on customer service, retention, and back-office tasks. Earlier experience includes working as a production assistant at Guararapes Confecções S/A. J Paulo holds a Professional High School diploma in Technology of Information from Instituto IDEAR, completed in early 2024, and a degree in Information Technology Management from FACULDADE TERRA NORDESTE, earned between January 2011 and June 2015.