Valentine Mwende

Valentine Mwende is an experienced professional in the field of customer service and quality analysis, currently serving as a Collection Team Quality Analyst at Solar Panda since November 2018. Previous roles include Telesales Quality Analyst, where monitoring sales agents' performance and product knowledge was crucial, and Customer Care Representative, focusing on sales promotion and customer retention. Prior experience at M-KOPA involved high-volume telesales operations, while a role as Customer Service Representative at M-TIBA emphasized customer support and satisfaction. An internship with the National Environment Management Authority provided exposure to environmental compliance, and early career experience included administrative support as a Personal Assistant at Jofrim East African Company. Valentine holds a Bachelor of Science in Environmental Studies and Community Development from Kenyatta University, as well as various secondary and primary education certifications.