Matt H. is an experienced IT professional currently serving as a Senior Helpdesk Analyst at SolarWinds since March 2021, following a progression from Helpdesk Analyst Intermediate. Prior roles include IT Service Desk Support Administrator II at Hexcel Corporation, where responsibilities encompassed 1st and 2nd tier technical support, and Technical Support Specialist at Enterprise Holdings, providing Tier 1 and 2 support. Previous experiences include various helpdesk positions across organizations such as Mercy, Anheuser-Busch InBev, and Xspedius Communications, where Matt was involved in handling technical support inquiries for a range of hardware and software systems. Matt began the career as a Customer Service Representative at MOHELA and has a high school diploma from Pattonville High School.
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