Tyeshaun Graham is an experienced Application Engineer currently at SolarWinds since May 2019, with a proven track record in technical support roles. Tyeshaun has developed and edited knowledge base articles, coached new employees, and acted as a liaison between front-line representatives and development teams. With expertise in APIs, SAML, and inbound email processing, Tyeshaun manages support tickets through various platforms and provides Tier 2 support as needed. Prior experience includes roles at Samanage as a Technical Support Engineer and Intermediate, as well as an Office Assistant at North Carolina State University. Tyeshaun holds a Bachelor of Science in Computer Science from North Carolina State University, obtained in 2014.
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