Ross Morera is a seasoned professional in operations and customer service management with extensive experience in various leadership roles across multiple companies. Currently serving as Senior Director of XpertCX Solutions at Solera, Inc. since April 2021, Ross has previously held positions such as Director of Contact Centers at Q'LINK, VP of Operations at Global Response, and Senior Operations Manager at Alorica. Early in the career, Ross worked as a Financial Professional Associate at Prudential Financial and held managerial roles in customer service and sales at eAir LLC, Bank of America, Speidel, and Action Time Inc. Ross is an alumnus of Miami Dade College.
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