Vikram A

Vikram A is a seasoned technical support professional with extensive experience in guiding teams and enhancing customer satisfaction. Currently serving as a Lead Technical Support Specialist at Solera, Inc. since March 2022, Vikram A focuses on IDMS chat support, emphasizes quality assurance, and regularly reports team performance metrics to management. Prior to this role, Vikram A was a Customer Success Specialist at EFI, where achievements included high SLA compliance and published articles to aid team efficiency. Additional experience includes delivering Level 2 technical support at DXC Technology and providing responsive assistance as a Technical Support Associate at Convergys India Services Pvt. Ltd. Vikram A holds a Bachelor of Engineering in Mechanical Engineering from Mangalore Institute of Technology and Engineering.