Solid Rock Consulting is a workforce management consulting firm founded in 2012. Affectionately known as “The WFM People”, we are the people brands call to ensure they reach their operational needs AND their business profitability goals. We do this through the workforce management discipline, ensuring organizations have the right people, in the right place, at the right time, to best meet the needs of their customers WITHOUT sacrificing on employee experience!

We aren’t just a consulting firm though. WE ARE A COMMUNITY of WFM Lovers and Professionals keen on transforming the WFM discipline from being seen as just a tactical department (focusing solely on forecasting, scheduling, and intraday) to a trusted and strategic advisor in organizations focusing on improving their customer experience, employee experience as well as business profitability!

Do you think you have a workforce management challenge OR perhaps an operational pain point surrounding CX, EX goals? Connect with us; you’ll be glad that you did!

Solid Rock Consulting

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