Guilherme Barbosa de Lima

Guilherme Barbosa de Lima serves as a Supervisor de contas (Coordenador) at Sollo Brasil Contact Center since July 2021, leading a team of Junior Supervisors in managing SAC operations, developing and monitoring processes, policies, and indicators to ensure effective service delivery. Previous roles include Supervisor de atendimento and Atendente de relacionamento at PicPay, where responsibilities involved managing performance tools, providing training, and maintaining client relations. Guilherme's earlier experience includes working as a Tecnico em eletrotécnica during an industrial apprenticeship at Vale. Currently pursuing a degree in Análise e desenvolvimento de sistemas at FAESA and furthering skills in Business Intelligence and Data Science through a Power BI course at DATA SCIENCE ACADEMY.